Route
We identify whether the message concerns accuracy, accessibility, a technical issue, or a business inquiry.
Contact
Questions make
the guide better.
Use this channel for editorial feedback, corrections, accessibility issues, or partnership inquiries—not claims or policy service.
Before you write
Do not include policy numbers, medical details, Social Security numbers, payment information, claim files, passwords, or other sensitive data. This public editorial channel cannot authenticate an account, issue coverage, change a policy, or protect documents intended for a secure claim portal.
Policy or claim helpContact the insurer or licensed producer shown on your documents.
Licensing or complaint helpContact your state insurance department.
General insurance educationStart in the are.you learning center.
Message checklist
Help us investigate the right thing.
A concise, verifiable note is more useful than account detail. We only need enough context to locate and assess the public-facing issue.
| Message type | Please include | Please leave out |
|---|---|---|
| Editorial correction | Page URL, disputed statement, explanation, and authoritative source | Policy, quote, or claim documents |
| Accessibility issue | Page URL, device or browser, and the task that was blocked | Passwords, screenshots with personal data |
| Broken link | Page URL, link text, and expected destination if known | Account credentials |
| Partnership inquiry | Organization, purpose, audience benefit, and any proposed commercial terms | Unrequested attachments or personal lists |
What happens next
Editorial messages follow a simple review path.
Verify
For corrections, we compare the statement with the strongest relevant source and check the page context.
Resolve
We correct or clarify confirmed issues and assess whether related pages need the same update.
Improve
We use recurring questions to improve definitions, examples, navigation, and supporting resources.
Contact questions
Can you answer a question about my claim?+
No. Claim decisions require the policy, loss facts, applicable law, and an authorized reviewer. Use the reporting or support information provided by your insurer; our claim preparation guide explains the general documentation sequence.
Can are.you recommend a specific policy or company?+
We provide educational frameworks for comparing needs, terms, and evidence. A personalized recommendation requires facts and licensing that a general editorial contact channel does not provide. Use the company research method to evaluate evidence.
How should I report a correction?+
Choose “Editorial correction” and include the exact page URL, the statement at issue, why it may be wrong, and a regulator, public program, policy, or other authoritative source.